REFUND/CANCELLATION POLICY

 

When a submitting a request for your background check through the KnowMyBackground.com site, you may be required to pay for the services with a credit/debit card, issued by a U.S. Bank. KnowMyBackground.com will process the cost of service to be performed before, or shortly after processing any request for a background check. During "Step Three" of the submission process, you will be requested to verify and authorize the cost of the services to be performed before submitting the request. During the authorization process, you agree to pay for services performed by KnowMyBackground.com and agree that KnowMyBackground.com may charge your credit/debit card for the amount disclosed as the "Payment Amount" in "Step Three" of the Get Checked process.

KnowMyBackground.com will not issue refunds or authorize any cancelations after requests for a background check has been submitted. Therefore, KnowMyBackground.com encourages every user of the site to carefully review the scope of services as well as the cost of the services before agreeing to the authorization of charges.

If you have any questions, comments or complaint regarding this Refund/Cancelation Policy, please contact us at 877.893.Know (5669). You have our promise that we will do our best to take care of you.

Last updated: 10/31/2015